It is important to save the original box and interior packaging your printer came in. If during the warranty period your printer has mechanical issues, you will need to ship your card printer to either Card Tech ID or your card printer manufacturer (depending on circumstances).
The only way to ensure your printer is not further damaged in transit is to have it properly packaged. If the printer sustains damage in a non-factory box, the manufacturer’s warranty could be voided.
If you card printer is no longer under manufacturer warranty, further damage could still be sustained during transit, which results in more costly repairs. Repairs can quickly reduce your return on investment.
If you no longer have your original box or packaging, you can contact Card Tech ID (866) 348-1105 or email firstname.lastname@example.org to find out if a replacement box with interior packaging can be purchased if the need arises.